We strongly recommend that you fully assemble your hot tub or sauna within seven days from delivery. All of our wood products are delivered natural, without chemical stains or sealants. Natural lumber can warp when exposed to heat and moisture. This is especially true for soft woods such as cedar and spruce. As such, products not assembled promptly after delivery may become more challenging to assemble.
Please contact customer service if you have any questions or concerns. Our installation support team can be reached Mon-Friday 8AM - 5PM PST by phone at 877-446-3565 Ext 2. You can also email them at firstname.lastname@example.org