30 Day Money Back Guarantee

30-Day Money Back Guarantee Clause

At Backcountry Recreation, we stand behind the quality of our hot tubs and saunas and offer a 30-day money back guarantee to ensure your satisfaction. Please read the following terms and conditions carefully to understand the details of this offer.

Eligibility:

To be eligible for a return, the product must be in new and unused condition.
The product must be returned in its original packaging, including all accessories, manuals, and components.

Return Process:

Customers must contact Backcountry Recreation within 30 days of the delivery date to initiate a return. Proof of purchase is required.
A Return Merchandise Authorization (RMA) number will be issued, which must be included with the returned product.
Returns without an RMA number will not be accepted.

Shipping and Handling:

The customer is responsible for all shipping fees associated with returning the product.
The product must be shipped back to Backcountry Recreation using a trackable shipping method. We recommend purchasing shipping insurance, as we are not responsible for lost or damaged returns.

Inspection and Refund:

Upon receipt of the returned product, our team will inspect the item to ensure it meets the return eligibility criteria.
If the product is found to be in new and unused condition and in its original packaging, a refund will be issued to the original method of payment within 10 business days.
If the product is damaged or shows signs of use, the return may be rejected or subject to a restocking fee.

Non-Returnable Items:

Customized products, special orders, and items marked as non-returnable are not eligible for the 30-day money back guarantee.
Consumable items such as chemicals and filters are not eligible for return once opened.

Legal Compliance:

This 30-day money back guarantee complies with Canadian consumer protection laws and does not affect your statutory rights.
Backcountry Recreation reserves the right to amend these terms and conditions at any time without prior notice.

By purchasing from Backcountry Recreation, you agree to the terms and conditions of this 30-day money back guarantee. For any questions or to initiate a return, please contact our customer service team.